Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to pass on some feedback? This page explains how to reach the Sites Not On Gamstop team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods. When you write in, it helps to include which casino or page you're asking about, since we cover a fairly wide range of non Gamstop casino sites and betting sites not on Gamstop.
What we can help with
We're a comparison and review site, not a casino operator, so there are some things we can and can't do. Here's a quick guide to where we can genuinely add value:
- Review accuracy: if a bonus, term or feature we've listed for a brand has changed, let us know so we can check and update it.
- General guidance: questions about how non Gamstop casinos work, how they differ from UK Gambling Commission licensed sites, or how payment methods and bonuses typically work on these platforms.
- Site feedback: broken links, unclear wording, or suggestions for casinos or topics you'd like to see covered.
- Press and partnership enquiries: media requests or questions about how we assess and rank operators.
What we can't do is intervene in an individual account, deposit, withdrawal or bonus dispute with a casino — those matters sit with the operator itself, since we don't hold player funds or manage accounts. If you're dealing with a specific issue on a casino site, their own support team is the right first point of contact.
Questions about gambling controls or self-exclusion
If your enquiry relates to GAMSTOP, self-exclusion, or wanting support around your gambling habits more generally, that's a more specialised area than general contact enquiries. Our Responsible Gambling page covers this in more detail, including where to find independent support services. We'd rather point you there directly than give partial answers by email.
Before you write in about a specific casino
If your question is about how a particular operator compares to others, what games or bonuses it offers, or how it stacks up against a UK-licensed alternative, it's often quicker to check our main comparison page first. Our Non GamStop Casinos 2026 - Best Online Casinos UK guide walks through how we rate and rank sites, and covers payment methods, bonus structures and game ranges in depth.
For questions about how this site operates, who's behind it, and how we approach our reviews, our About Us page has that background. And if you're after the legal and usage terms that apply to using this site, those are set out on our Terms and Conditions page.
A note on what we do and don't do here
Sites Not On Gamstop publishes independent research and comparisons; some of the links on our site are commercial, meaning we may earn a commission if you sign up through them. This never decides how we rank or write about a casino — our ratings are based on our own review criteria, not on who pays us. If you'd like more detail on how we assess and score operators, we're happy to explain our method by email as well.
All gambling content on this site is intended for readers aged 18 and over. If you're contacting us with a query and you're under 18, please don't — this site and the operators listed on it are for adult use only.
Response times and what to expect
We're a small editorial team, so replies aren't instant, but every message gets read. If your enquiry is urgent — for example, a live issue with a casino account — contacting that operator's own support channel directly will usually get you a faster answer than writing to us first.