Servicing the needs of the future – how aftersales will change

04 November 2017

By now, there is little doubt that the car industry is facing the biggest transformation in its history. Drastic shifts in consumer buying and ownership patterns, coupled with the introduction of connected and autonomous vehicles to mainstream markets, presents new threats to the traditional dealership channel. As the balance between mechanical and technological advancements alters,…

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Tags: aftersales, change, future, technology

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