Know your law: New amendments to the Consumer Credit Act came in during 2007 and there are more on the way next year. What are the main new provisions?
01 December 2007
• All Consumer Credit licence holders must now operate an in-house complaints handling procedure that allows consumers to refer unresolved disputes to the Financial Ombudsman. • Businesses must try to resolve complaints at the earliest opportunity, but in any event not more than eight weeks from the date that the complaint was first received. •…