04 August 2010

EVENT DETAILS

EVENT NOW CLOSED

CLINIC 1:
SOUTH & MIDLANDS
Date: Friday, October 1
Venue: Henry Ford College, Loughborough
Timing: 9am – 2pm
SIGN UP HERE or call 01572 724687

CLINIC 2:
NORTH & SCOTLAND
Date: Friday, October 8
Venue: Glasgow Audi
Timing: 9am – 2pm
SIGN UP HERE or call 01572 724687

TOPIC – Retaining customers & margin in 2011

With falling new car retail sales expected for the latter half of 2010 and into 2011 and a shrinking pool of used car stock the aftersales market looks set to become one of the most important parts of the auto retailing industry.
This exclusive workshop and seminar session, being organised by Auto Retail Network in conjunction with Castrol Professional, is a unique blend of hands-on, practical master classes and vital future strategy.
Our speakers and workshop leaders are some of the most experienced operators in this market. Workshop sessions will be interactive and there will be ample opportunity to ask questions – plus network and swap best practice with fellow auto retail executives.
This seminar and workshop session will help you and your business retain customers, revenue and margin in 2011.

Strategic Seminars*

There will be two general seminar sessions where expert guest speakers will discuss future trends in the aftersales market and set out ways for your business to make the most of this sector.
Seminar sessions include:
INDUSTRY OVERVIEW:
The aftersales opportunity: current state of the market and immediate opportunities
CUSTOMER RETENTION:
How to retain customers while competing with the independents, database management and menu servicing.

Workshop sessions*

Seminar delegates will be split into four smaller workshop groups to focus on key operational aspects of maximising aftersales profits and customer retention.

KPI CLINIC
Which KPIs matter and how to monitor your KPIs
HEALTH CHECK STRATEGIES
How to handle the customer before, during and after a service
SERVICE PLANS
How and when to sell them to maximise profit
PARTS PROFITS
Managing your parts manager (to maximise parts profit)

Speakers include*

Pete Gleaves, ASE Global; Mike Mulholland, Jaguar Land Rover; David Lansdowne, Aftermarket Solutions; Chris Oakham, Trend Tracker; Castrol Professional Team; Nigel Griggs, VW Group; Nick Franklin, Warranty Group

BOOK NOW

Call Francis on 01572 724687 to book your place or book online for the

Midlands event here
or
Scotland event here

ARN member:
£89 + VAT
Non-member:
£189 + VAT

* subject to change