What is the key to your business’s omni-channel potential?
11 October 2020
The simple answer to the above question is: it’s your salespeople. Dealers see 26% higher conversion rates when online customers are connected directly with salespeople, according to RAPID RTC Dealer Insights. As we discussed last time, an omni-channel customer experience is one that’s consistent across all digital and physical touchpoints. Though integrated multi-channel technology can…