Strong customer satisfaction delivers real business benefits

29 September 2016

Customer satisfaction has risen in the third consecutive UK CSI survey, increasing by 1.2 points (out of 100) compared to a year ago to a score of 77.4. This also represents the largest year on year increase since July 2011, though the increase since January 2016 is lower, at 0.4 points. Nine sectors have increased…

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Tags: complaints, CSI, customer satisfaction index, Hyundai, Institute of Customer Service, Land Rover, Mercedes Benz, satisfaction, service, Suzuki, UK

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