Recalls are an open issue

27 April 2016

More than 51 million vehicles were recalled in the US in 2015, according to the National Highway Traffic Safety Administration. As a result, many recalls are still open (that is, have not had the work completed) and customer satisfaction with recall service is dropping, according to JD Power. Part of the problem is that, unlike…

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Tags: Alliance of Automobile Manufacturers, AutoNation, JD Power, Jeff Carlson, NADA, National Highway Traffic Safety Administration, recalls, US

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