Getting more output from existing resource levels

25 January 2017

As dealers contend with ever increasing customer expectations its no surprise that the issue of recruiting and retaining good employees remains high on the agenda, with 86% of respondents citing this as an area for concern. To add to this challenge, with more customers choosing to shop online and increasingly reliable cars extending intervals between…

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Tags: analysis, customer, Data, dealer, engagement, expectations, IT, lean management, OEM, optimise, recruitment, repair, service, Total, trend, value

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