Decline in sentiment over target setting for aftersales

  24 October 2017

An interesting question to analyse in the summer 2017 NFDA Dealer Attitude Survey concerned satisfaction among franchise dealers with their manufacturer’s target setting for aftersales. An average score of 5.8 represents a decline in sentiment of 0.2 points since the winter survey – not a huge decline in itself, but still indicative of the wider…

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