I talk with many aftersales managers and some of them tell me it is impossible, these days, to achieve 100% workshop efficiency and that we must just accept that. I disagree. KPI data published by ASE...

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The formula for Sales Efficiency is a simple 3-2-1. That’s because to sell one car it typically requires speaking to three potential customers (and recording their details accurately), and...

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In a drive to improve the productivity of their sales staff, we are seeing more dealerships today focus not just on the end result – the sale of a car – but on the activities that lead to...

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