By John Genge With depressed car sales, 2009 will bring an increased emphasis on aftersales and, in particular, service and workshop activity. But in many dealerships four barriers in particular often...

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Service departments enjoy the biggest gross profit margin of all dealership operations. With labour rates at £60+ per hour and technicians’ hourly rates at around £12, a gross profit...

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Parts stock control systems are designed to ensure that what you have on the racks is the same as what the stock records say. This also helps with re-ordering, sales history, obsolescence control and...

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