FORD CEO: EV JOURNEY ‘HUMBLING’ USED EVs NOW ‘SPECTACULAR BARGAINS’ NOTTINGHAM ARENA RENEWS MOTORPOINT NAMING RIGHTS AUTO RETAIL LIVE TO HELP RETAILERS HIT TARGETS AUSTRALIANS GET ‘RIGHT TO...

The decline in new car registrations in recent years continues to feed through into a shortage of used car stock. This has implications for the cost and time of reconditioning these vehicles and...

Ssangyong has slashed its previously market-leading new car warranty from seven years/150,000 miles to five years/100,000 miles, writes Auto Retail Network’s Jack Carfrae. The manufacturer told Auto...

‘HEATED’ GROUP 1 GRAYS ATHLETIC FC FIGHT CONTINUES GRANGE MOTORS GETS GREEN BELT GREEN LIGHT FIRE BREAKS OUT AT CAZOO SITE EARMARKED TO CLOSE STELLANTIS CEO TAVARES’ PAY FALLS 14% CARVANA LOSSES...

We recently discussed a service shortfall on the horizon, with franchise dealers expected to see a reduction in new car service revenue of up to £1.3bn over the next four years, as the drop in new...

New figures show how innovative technology is increasingly powering online sales of warranties and other add-on products and services during the pandemic. During last September, 10% of iVendi Digital...

In a market where retailers need to squeeze every penny out of a transaction, online retailing may actually be letting dealers down – to an extent where it could be seen to be dangerous to the...

Too many dealers are underplaying the importance of a quality used car warranty to gain and retain customers, enhance customer trust and build their reputation. This is the stark observation from Adam...

Toyota and Mitsubishi are reducing the lengths of their approved-used warranties, the former for hybrids and the latter for all models. Toyota has traditionally offered a 24-month warranty with hybrid...

  VAUXHALL TO LAUNCH NEW CAR SERVICE PLAN RRG GROUP PROFIT LIFT USED CARS AND HOTELS A NATURAL FIT, SAYS OWNER RETAILERS NOT INCLUDED IN 48 HOUR COOLING OFF FOR EXTENDED WARRANTIES NEW MARKETING...

The average UK motor retailer produced a strong result in October with a profit of just over £6,000. This compares favourably to the prior year, where we saw a small loss, which is more typical of a...

In today’s motor retailing environment, the importance of added value services has arguably never been more critical to the bottom line and meeting customer needs. I’m encouraged to see some...

Renault has reduced its new car warranty from an above-average four years/100,000 miles to the industry-standard three years/60,000 miles, effective from 1 February. A spokesman for the manufacturer...

RENAULT CUTS NEW CAR WARRANTY INVESTORS RAIL AGAINST EXCESSIVE BOARD PAY DEALS MARRIOTT WINS TITLE AT VOLKSWAGEN ONE BUSINESS AWARDS PENDRAGON OPENS NEW SUFFOLK CAR STORE A THIRD OF RETAIL WORKERS...

There is often concern that service centres and garages might be unwittingly fitting counterfeit spare parts to their customers’ vehicles. Counterfeit parts jeopardise brand reputation when they...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

The UK aftermarket is facing a number of opportunities and challenges. Some are driven by changes in the way people use cars and evolving vehicle technology. Other opportunities and challenges are the...

When you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...

In last month’s Bulletin, I read Mike Jones’ (ASE plc) sound advice to refocus on used cars to avoid problems should the market soften in 2016. He also noted the strong performance of dealer service...