2024 is set to be another year of change as more people in the UK embrace electric cars. Nor is that trend centred only on new BEVs; used models have seen an increase in demand, and residual values...

An omnichannel customer experience is often seen as a way of putting the customer first, mainly through integrating, unifying and ensuring consistency across all channels of communication. And to...

The above may seem like an odd title for a thought leadership article, and let’s be clear from the start we’re not discussing tea and biscuits – although that is a key driver for keeping teams...

Video is proving to have a significant impact aftersales conversion, with 41% of motorists in CitNOW Group’s motorist survey saying they would be more likely to approve routine service and repair...

How van maker Iveco is helping its retailers offer a premium video interaction with its customers Screens and sanitiser might have allowed us to bring the day-to-day customer interactions back into...

In a week when Volvo started an online sales operation, Tesla’s Q1 loss of half a billion cruelly exposed the early costs of producing EVs and VW engineers are working flat out to prevent potential...

Earlier this week I tuned into a webinar during which two themes in particular caught my attention, one highlighting a gap in the market and the second being the corollary of that, a good opportunity...

Independent retailers in both the used and franchised sectors could add as much as £15,000 to their bottom line profit by learning how to squeeze more money from their businesses and embrace new ways...

Video is fast-becoming a ‘must have’ tool for retailers, after being largely shunned by many for a long time. As a reflection on how many consumers choose video over pictures and/or text nowadays it...

Data from a wide range of sources, not least Google, highlights how automotive customers are increasingly influenced by video. According to Google’s statistics, of people who used YouTube while...

Even in this connected era, a lot of basic training programmes are still delivered face-to-face. Companies understand the importance of training but when it comes to details, they are often content to...

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CarShop’s trainers can also use the agendas and exercises in the Video Arts support materials to deliver classroom training out-of-the-box. “The films come complete with everything you need to run a...