Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Back in January, I suggested that it is time to build a strategic model of what the next 10 years are going to look like from an aftersales business point of view due to the impact of the EV...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

With a smaller number of parts and lower regular maintenance requirements, the industry needs to prepare for fewer EVs coming in for service, argues Urban Science. And although the average revenue per...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

A senior business leader in a dealership group recently briefed his colleagues with “data is the lifeblood of our dealerships” at the start of our meeting with his team. I have to say that this...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

Until now I have always shopped around for tyres based entirely on price. Lots of experience attending tyre tests and demonstrations over the years means I am very particular about the tyres on my...

Over the past decade, the non-franchised workshop sector – predominantly independent garage workshops – carried out the largest volume of servicing, maintenance and repairs (SMR), including MOT...

Selected Vauxhall retailers are offering customers an interest-free finance option to spread the cost of repairs, servicing, tyres and accessories over three months. Vauxhall aftersales business...

One quarter of all drivers have already purchased tyres online and two thirds of those that haven’t bought online before would be willing to do so in future, according to a new pan-European survey by...

The UK market for car tyres has grown marginally in 2013, with a year-on-year increase of 0.2%, according to figures from Continental Tyres. There has also been slight increase in the overall market...

Once again I find myself writing about my experiences in the retail world, and once again (after last week’s holiday booking) it is good news for franchised retailers. A slow puncture (aren’t modern...

The EU tyre label, introduced last year, is only recognised by 30% of British motorists, according to research from Continental Tyres. The new regulations which came into force on 1st November remain...

Despite continued economic and market challenges in 2012, the car, 4×4 and van tyre market was still worth around 33 million tyres, according to Continental Tyres. Although this number is similar...

How ironic that, in the week the UK opts out of plans to tackle the euro debt crisis, the auto retail industry is struggling to get to grips with a new piece of EU legislation – eco-labels on...