Car buyers’ perceptions of the buying process continue to be impacted by rising interest rates, sustained inflation and volatile gas prices. Retailers appear to be underestimating the effect of the...

Agency agreements don’t go far enough in terms of giving the car manufacturer control of the new car sales process, according to new brand Genesis. Sister brand to Hyundai and Kia, Genesis is aimed...

Customer experience is critical to brand and retailer loyalty and advocacy, but too many retailers are failing to appreciate the crucial role that the service experience plays, and the importance of...

While there is economic uncertainty, and consumer confusion over aspects such as choice of powertrain, there is still interest in buying new cars, with Auto Trader pointing to over a million searches...

In its review of the motor finance market, the FCA has thrown down the gauntlet to lenders and dealers to improve the customer proposition and experience. So says MotoNovo Finance CEO Mark Standish,...

The practice of referring to used cars sourced from rental companies and fleets as having had ‘one previous owner’ must end, with the Advertising Standards Authority (ASA) ruling that retailers...

Dealer finance is gearing up for potential change in the year ahead as we await the publication of the FCA’s findings into its review of motor finance. Having worked on both the finance company and...

As part of a major high street bank within the UK there is one topic of conversation which you can guarantee will be discussed pretty much every day. And that’s “how do we operate in a way which...

CarGurus is opening gunning for Auto Trader in the UK, with an online proposition that the company believes will shake up the market. The CarGurus website employs a sophisticated ranking algorithm...

The ever growing trend of automotive “pop-ups” in retail malls is both a good thing and a bad thing. At its best, it shows brands are beginning to think about retailing cars rather than selling...

Trust and transparency are what today’s car buyers are telling us are important to them. But what actually do we mean by trust, why is it so important, and how can automotive retailers respond? A...