Retailers have three weeks to register their views on a new set of consumer law guidance being proposed for car dealers. The Chartered Trading Standards Institute (CTSI) has opened a consultation and...

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Cases now coming before the courts under the Consumer Protection from Unfair Trading Regulations (CPR) are no longer just about what has been said, but also what has not been said. While the category...

Vauxhall retailer Roadside Garages, located at Somerset Road, Co Londonderry, has been found guilty of failing to inform a customer that a particular vehicle was an ex-rental car, despite having the...

Trading Standards is warning businesses to be wary of taking out advertising deals without careful evaluation and consideration. It seems that some advertisers are not just cold calling, but using...

The Road Traffic Act 1988 makes it an offence to sell, supply or offer to sell or supply an unroadworthy vehicle. It is also an offence to repair, service or work on a vehicle and render it...

Whenever a consumer buys goods and/or services from a trader, both consumer and trader enter into a binding contract. The contract may include identified “express” terms, but will always...

 An internet fraudster has been discovered trying to con would-be car buyers by operating as Hendry Auto Sales, a bogus Aberdeen dealership complete with a fictional 25 year history and a stock...

Robert Wade Cars in Halifax has won a customer service excellence award from West Yorkshire Trading Standards for the seventh year running. Owner Martin Uttley said: “The Motor Trade Partnership...