Increased confidence in online shopping, along with policies such as no questions asked refunds, is driving interesting changes in customer behaviours, with the new CarShop Express store in Leicester,...

Franchised retailers have hit out at Tesla for continuing to offer test drives during lockdown 3.0 when the industry has been advised they are non-essential and should not be carried out. Until...

Many are trying to work out how to carry out contactless test drives, but some commercial vehicle retailers have already got the practice in place   With the reopening of retailers scheduled for...

Amazon subscribers will be able to book a Volvo test drive at minimal notice under a new initiative between the two firms. Available for Amazon Prime customers in London, Birmingham, Manchester and...

After a record month for new car sales in March, analysis shows dealers have maintained conversion rates and delivered strong used car sales during April. Analysis of retail data in dealerships during...

One of the ‘rising stars’ in the app world has been Slack, a full-fledged alternative to email as it pertains to the team collaboration in your organisation. Slack organises your team’s...

Test drives sell cars. They are the bedrock of the auto retailer’s craft: handled well, they rank among the most effective ways for sales pros to spend time. However, as this tale from this week’s...

I’m always wary of highlighting trends from the US auto market and then trying to draw a parallel with the UK. Let’s face it: we barely speak the same language, let alone act alike....

The results of a survey by What Car? make alarming reading. Only a third of some 48 dealerships visited were able to provide the magazine’s researchers with their choice of test drive vehicle....

Demonstrations are a key part of every dealership’s sales process – and particularly so at Infiniti retailer Mana Premiere Automobiles. “We’re a new brand and potential...

If your dealership offers thee-day test drives to any of your customers, or is planning to, the results of a GM Fleet survey make interesting reading from a marketing point of view. Over half of the...