How you can keep selling even when you aren’t talking to your customers Putting your customers on hold on the phone needn’t be wasted time for you or for them The customer experience is key to an...
Read moreThere is a massive chasm that your ready-to-buy customers are falling into, and they disappear forever, without a trace. I have been speaking to a number of dealers recently about a big issue I have...
Read moreCar retailers depend on building lasting customer relationships to ensure long-term profitability, but when economic uncertainty puts pressure on new car sales, there are many lessons dealerships can...
Read moreAre you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...
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