Advanced vehicle technology, specifically driverless vehicles and electric cars, has the potential to significantly alter servicing patterns in the future. After slow growth, electric car sales in...

Fully autonomous driving technology is not yet popular among a broad audience, although there are some technologies that consumers would be willing to pay for in their next new vehicle purchase....

Technology, ease of navigation and entertainment take centre stage at the new Vardy-founded Carstore in Dundee Peter Vardy is taking on established independent used car dealers with its standalone...

Connected technologies and advanced on-board computing systems, such as that pioneered by BMW and Volvo, means the traditional service pattern and traditional aftersales workshop is already changing...

As I continue my search for a new car, I can’t help but offer more observations on the industry and its retail proposition. Firstly, for an industry that clearly suffers from over supply, it’s...

With new car sales volumes under pressure in many parts of Europe, aftersales as a driver of overhead absorption will remain of critical importance. Demographic and consumer changes mean the...

The headlines from the Consumer Electronics Show in 2017 were slightly different to those of five years previous; the car manufacturers had moved in. Alongside in-car technology and wireless charging,...

As part of a major high street bank within the UK there is one topic of conversation which you can guarantee will be discussed pretty much every day. And that’s “how do we operate in a way which...

Concerns have been voiced that consumers’ safety could be at risk because they don’t fully understand the raft of safety-related technology being fitted to modern cars. Research conducted by...

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Car retailers have a crucial role to play in the implementation of innovative new technology into the market over the next few years. This is the view of Matthew Avery, Thatcham’s director of...

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Technology has had an impact on every area of the car buying process, altering what people expect from their cars, inside and out, and arguably even influencing how they expect to buy them. After all,...

By Brent Wees I’m preparing a case study for next month’s Digital Dealer Conference in Las Vegas where I’ll be looking at two dealerships using automated technology for different aspects of their...

The rate of change in the automotive industry in recent years has been phenomenal, with everything from the way people finance their purchase to what they expect from the cars themselves radically...

There’s a lot of talk at the moment about autonomous cars and mobility solutions. These words and phrases are even making their war through to national media outlets that are not normally given to...

As online searches for information have steadily replaced visits to the retailers’ premises, so the importance of the quality of information, the accessibility of information and the speed of...

Our Agenda story focusing on over the air (OTA) updates for tech-heavy new cars poses a few challenges for auto retailers. The story might have its origins in the US, but the prospect of being left...

Okay, whoever said that millennials weren’t interested in cars was lying. Maybe that’s a slight exaggeration, but all the scare stories in recent times predicting empty showrooms but a booming trade...

Data is all the rage these days. OEMs and dealer groups alike are extracting ever-higher quantities of granular information out of the business end of the automotive industry – and there are massive...