In the rapidly evolving landscape of automotive retail, the industry finds itself at a crossroads. The traditional model of selling cars no longer aligns with the expectations of modern consumers...

The automotive industry is going through a really interesting time, particularly with regard to the regulatory environment, with the FCA’s new Consumer Duty coming through which is set to have a...

Manufacturers have arguably not been at the forefront when it comes to driving greater adoption of technology in the automotive retailing process, but they could be the key stakeholder in years to...

The supplier is the stakeholder at the pointy end of the recent explosion in technological innovations. It is those companies large and small that have come up with various different methods of...

In auto retailing there are three main parties; the customer, the manufacturer and the retailer. The technology that controls and monitors the communication between these three has been rapidly...

The digital transformation of the automotive retail sector, accelerated through the Covid pandemic, has been dramatic, with commentators suggesting that the industry went through 10 years’ worth of...

2020’s legacy will be one of immense disruption, but following disruption always comes the opportunity to refocus and reinvent. Anchored by themes of wellness, advocacy, and empowerment,...

Customer experience is critical to brand and retailer loyalty and advocacy, but too many retailers are failing to appreciate the crucial role that the service experience plays, and the importance of...

More than ever before, the automotive industry finds itself under pressure from all sides: consumers are demanding new and costly features – often without the willingness to pay – while the...

The industry is undergoing rapid change. Innovation, shifting consumer demands and ‘mobility as a service’ as a real alternative to car ownership are all putting pressure on automotive retailers....

The onwards march of digitisation is redefining car retailing and motor finance, providing new opportunities for dealers to adapt and prosper as new technology transforms the market. On one side there...

TrustFord, the blue oval’s largest dealership group globally, has made the significant, strategic move of selling four London outlets to the Gates Group in a strategic move, described by CEO and...

The convergence of disruptive technologies, government policies and new business models will usher in a new era of multidimensional competition in the automotive market. A shift from buying cars to...

The convergence of disruptive technologies, government policies and new business models will usher in a new era of multidimensional competition in the automotive market. A shift from buying cars to...

By now, there is little doubt that the car industry is facing the biggest transformation in its history. Drastic shifts in consumer buying and ownership patterns, coupled with the introduction of...

The automotive industry is a complex ecosystem with multiple parties involved in the design, production, distribution, marketing, selling, finance and servicing of vehicles. So how might the...

In a five year period, one major tech brand grew its turnover from €6.5b to €31b, sold over a billion units and had over two billion customers on monthly subscriptions. Taken together, that meant...

Becoming a ‘Smart Automotive Retail’ dealership is all about implementing processes that transform the dealer experience for both consumers and dealership staff. Using technology to help improve...

Peugeot is demonstrating that customers can use its ‘Order Online’ system anywhere to buy a car, by providing a portal to the ecommerce platform within a London phone box. Dubbed Peugeot Russell...

With consumer trust vital to the mass adoption of autonomous vehicles, there is still a lack of confidence in the technology, with 55% of respondents to a new Gartner survey revealing that they would...