Fears are growing among retailers for profitability through the first half of 2024 and beyond, with an increased number (34% versus 31% six months ago) anticipating that profit will be down. The...

I was driving on the main road into Middleton, a town in rural Nova Scotia in Canada, where there is an electronic speed sign that flashes your speed as you arrive in town. I didn’t think about it...

Retailers have experienced a shift in the way customers want to interact with them in the showroom, which has led to an evolution in skills requirements. The majority of customers have done their...

Cambria CEO Mark Lavery has put in place a number of initiatives and ideas to aid in the recruitment and retention of technicians. “Recruitment is only going to become more competitive,” he says....

Retailers have found themselves in something of a purple patch over the last year, despite the shortage in supply of new vehicles, reaping the benefits of an increasingly strong used car market. And...

A growing problem in the shortage in supply of automotive technicians was identified many years ago, so how is that as we enter 2022 we’re still lurching towards a crisis point? The issue is just as...

The recruitment challenge cited by many retailers as one of their key headaches is changing in shape, but certainly not easing. A key issue for many is the need to recruit outside of the traditional...

Retailers are choosing not to publicise details about technicians and their qualifications, due to fierce competition for skilled labour and the likelihood of employees being poached by rivals....

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Incoming NADA chairman Charlie Gilchrist is on a mission to attract more young people, especially technicians, to the business. Mr Gilchrist used his conference address to warn of a “dangerous...

Volvo believes that its retailers need to be profitable enough and confident enough in the brand to “experiment” with new ideas in sales and aftersales. The message comes from David Baddeley,...

Having moved west along the south coast in Worthing in 1996, in the aftermath of the Octav Botner/Nissan fraud scandal, Ian Gibb has done very well for himself – and the Yeomans group. Want to read...

US auto retail managers, many of whom built their businesses from scratch, are struggling to get to grips with a new generation of employees who don’t want to work the traditional 60 hours a...

A well-equipped workshop with well-trained technicians, should out perform a poor workshop lacking the right tools and expertise. But this is not always the case! Accurate measuring tools must first...

The economic downturn is hitting retail sales hard. And aftersales revenues won’t escape; industry figures suggest the credit crunch is hitting aftersales revenues by around £20,000 per...

Over the last three years, Yorkshire motor group Ringways has slashed its parts stockholding by 50%. But parts sales at its Ford, Mazda and Kia dealerships have increased by 12% year-on-year. “I...

A recovery rate is calculated as a weighted average of all of the rates charged by a workshop over a given period (weekly, monthly or quarterly), divided by the hours attended by your technicians. For...

Productivity measures the relationship between the number of hours sold to your customers and the number of hours your technicians are clocked on to their jobs. With warranty work,...