Digitisation is transforming car retailing, delivering an enhanced customer experience. But just what will the future look like, and how do we benchmark the effectiveness of in-store digitisation and...

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The UK aftermarket is facing a number of opportunities and challenges. Some are driven by changes in the way people use cars and evolving vehicle technology. Other opportunities and challenges are the...

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In so many areas of retail, it is John Lewis that is quoted as the benchmark standard. But how closely could or should automotive retailers follow the ‘John Lewis model’ and approach? That ‘model’...

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