Snows Lexus in Hedge End had a tough start to life, opening just as the 2007 financial crash kicked in. 10 years on it’s setting the standard for others to follow You can do everything within your...

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Ssangyong has never been a major player in the UK, but success with its latest model has given confidence to the South Korean brand By Hugh Hunston Paul Williams, Ssangyong Motor UK’s chief...

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Turning a business around can be done in several ways – wide sweeping changes, or strategic alterations that leave the fundamentals unaltered. Clive Brook’s two Volvo sites in Yorkshire are proof...

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Infiniti might not be the biggest or most established brand in the UK, but the Newcastle centre has been doing its best to change that with customer experience at the fore   Working with a newer...

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Having moved west along the south coast in Worthing in 1996, in the aftermath of the Octav Botner/Nissan fraud scandal, Ian Gibb has done very well for himself – and the Yeomans group. Want to read...

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Quick trip this week to the McLaren Technology Centre in Woking for the launch of Mobil’s new Business Performance Programme. Along with a group of current and potential Mobil customers, we were...

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by Mark Walsh The greatest challenge to bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated...

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