We were invited to work with a franchised dealership of one of our clients where the aftersales department was not performing on a number of fronts: profit, customer satisfaction and all of their KPIs...

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Advancement of technology has complemented everyday life, creating synergy through our processes and forging greater convenience through the functions that assist us in both our work and social...

I am often asked by clients what is the single biggest problem in the industry. They sometimes prompt me by saying “the lack of good quality staff?” or just “difficulty in recruiting...

Given the current tightness of the labour market, the need to attract and retain competent and reliable staff has never been greater. The cost pressures on dealerships also mean there is only limited...

One of the problems our industry has traditionally faced is a lack of management skills to drive our businesses forward. All too often, we promote our best salesperson into a management role –...

With two Volvo dealerships in Malton and York, family-run Ray Chapman Motors has been in business for over 35 years and is one of the longest-serving Volvo dealers nationally. Both dealerships are...

One of the key challenges facing all businesses today is coping with – let alone managing! – an extremely fast rate of change. Unless organisations have the right leadership to...