It’s about this time of year that we check the progress of our ongoing survey of motorists’ servicing and repair retail purchases. The survey, which has now run for over 20 years, entails...

Motorists are prepared to travel well beyond the typical average distances if they need specialist, high value work on their vehicles, or for garages that have god reviews. Want to read more articles...

“Now really is the time to choose Volvo.” It’s probably stretching it too far to say they’re famous words, but from the mouth of Mill volvo owner and managing director Bill Ward,...

Do you run ‘VIP’ evenings? You know the drill. Invite your customer database, decorate the showroom festively and order in the Cava and frozen canapés....

This week has seen a lot of coverage in the mainstream press of Government plans to allow autonomous cars onto UK roads and the big change it will mean to the way we live. The focus of these features...

I’m banging on about aftersales again and without apology, too. This time it’s to share the rather neat approach Stratstone applies across its Mercedes-Benz retailers in the North. For...

I’ve been car buying (again) and there is one overwhelming point that I feel the need to jump up and down about. As franchised retailers, you don’t do enough to promote your strengths....

Does your aftersales department use a call centre to handle bookings? In theory, it’s a sound idea. Customers’ calls get answered quickly and politely, while the diary is efficiently...

Remember the good old days when all you had to do to convince a customer you’d changed their front discs was hand them a plastic bag full of the old parts? No worries about recycling or health...

The retention of service work on older vehicles is not a new problem.  It is well documented that significant defection takes place as soon as customers perceive they are no longer...

After last week’s move by Vauxhall to introduce a second, lower, labour rate for older car servicing, which I was somewhat sceptical about, it turns out I’m not alone....

We’ve been running seminars and workshops for Auto Retail Network members for over seven years now and I’m always intrigued at how a common theme usually emerges, even though the...

 A new Porsche Service Centre is opening for business in Dublin from November 15, providing customers in the Republic of Ireland with an authorised facility that caters for all Porsche...

As a result of approaches by the Independent Automotive Aftermarket Federation (IAAF), Vauxhall has clarified the position for independent garages regarding the ‘Lifetime’ warranty. The...

Independent Porsche specialist Autofarm is making the task of having the car serviced more attractive, thanks to a complimentary travel service to and from luxury retail outlet Bicester Village....

“Our new vehicle servicing proposition will radically shake-up the entire fleet sector”, Mike Wise the head of Kwik-Fit Fleet has predicted. The company is to start targeting fleets...