We recently discussed a service shortfall on the horizon, with franchise dealers expected to see a reduction in new car service revenue of up to £1.3bn over the next four years, as the drop in new...

New figures show how innovative technology is increasingly powering online sales of warranties and other add-on products and services during the pandemic. During last September, 10% of iVendi Digital...

In a market where retailers need to squeeze every penny out of a transaction, online retailing may actually be letting dealers down – to an extent where it could be seen to be dangerous to the...

Trust remains an issue among consumers when dealing with automotive retailers, according to the latest NFDA consumer attitudes survey. ‘Trustworthy’ was a word that only 36% of consumers...

Subaru and its Isuzu importer IM Group is to launch a service plan within the second quarter of 2018. The company does not currently offer such a scheme but believes an official plan is necessary to...

Volvo’s network, covering 102 outlets operated by 55 partners, will universally apply the Volvo Retail Experience CI and facilities upgrades by 2020 with Jon Wakefield, the company’s recently...

When you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...

A new training scheme aimed at creating ‘champions’ in the dealership who are experts at selling service plans is being trialled by The Warranty Group. The champions will be introduced to...

In the current trading conditions, anything which can improve the dealership bottom line has got to be to be looked at – and that’s why more motor retailers are getting into service plans....

Motor retailers are giving up on insurance sales, a survey from the National Franchised Dealers Association found earlier this year. “The complexity and cost involved in being authorised is...