Looking at different dealerships of nearly identical structure, what sets the successful ones apart? Urban Science has identified four key areas of operations that, when properly managed, can make a...
Read moreI talk with many aftersales managers and some of them tell me it is impossible, these days, to achieve 100% workshop efficiency and that we must just accept that. I disagree. KPI data published by ASE...
Read moreScotland’s longest-standing Kia retailer Springside Motors has become one of only 50 dealerships in the 4,287-strong worldwide Kia network to win an award in the manufacturer’s Act Smart...
Read moreDelegates at the ASE Aftersales Conference last month heard auto retail training guru, Don Reed of DealerPro, share best practice and practical tips designed to boost service absorption towards the...
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