Looking at different dealerships of nearly identical structure, what sets the successful ones apart? Urban Science has identified four key areas of operations that, when properly managed, can make a...

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I talk with many aftersales managers and some of them tell me it is impossible, these days, to achieve 100% workshop efficiency and that we must just accept that. I disagree. KPI data published by ASE...

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Scotland’s longest-standing Kia retailer Springside Motors has become one of only 50 dealerships in the 4,287-strong worldwide Kia network to win an award in the manufacturer’s Act Smart...

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Delegates at the ASE Aftersales Conference last month heard auto retail training guru, Don Reed of DealerPro, share best practice and practical tips designed to boost service absorption towards the...

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