With longer service intervals and much improved product quality, many Service Departments have found that, despite their best endeavors, their work load and lead times have reduced – and with...
Read moreThe importance of a well-run parts department cannot be overstated. Typically it can provide up to 25% of total profits in a dealership. Not only that, parts also has an impact on Service Department...
Read moreCourtesy cars, in the Bodyshop and Service Department, are a major monthly expense. That’s why it’s important to nominate a member of staff with specific responsibility for courtesy car...
Read moreIn a drive to improve the productivity of their sales staff, we are seeing more dealerships today focus not just on the end result – the sale of a car – but on the activities that lead to...
Read moreIt is my experience after 20 years in management that, if your team isn’t happy, healthy and motivated, they won’t be able to give great service and keep their customers for life. Want to...
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