When units sales drop, it is important to remember that the service department can be a major income source Unfortunately, the workshop is not always managed properly, nor is it given the attention it...

To customers, a retailer must work as one. If the gaps start to show between the efforts of one department and another to deliver good service, then there’s a problem. Let me explain precisely what...

Will the UK follow the USA and place service reception ‘front and centre’ as the first thing customers see when they enter the showroom? “More customers visit the typical showroom...

The NFDA has stressed the need for auto retailers to record accurate mileages at the time of a vehicle’s annual MOT test. It said that since the introduction in December 2012 of the last three...

With the new and used car markets contracting by circa 30%, every car dealership is hurting right now. So, where are the quick wins for cash-strapped auto retailers? Service and parts suddenly take on...

Service departments enjoy the biggest gross profit margin of all dealership operations. With labour rates at £60+ per hour and technicians’ hourly rates at around £12, a gross profit...

Has your Service Department delivered for you in the first quarter of the year, or are you behind budget and wondering what to do? If you are looking at a budget shortfall, it’s time to give...