Vauxhall retailer Vision is in line for significant revenue growth after bringing in some outside help. The Stafford-based outfit has ambitious expansion plans – and it has paved the way for a...

 The latest analysis on service reminder contact cycles shows that, contrary to common practice, there is no reason to be afraid of contacting customers more often when a service is due....

The main area of focus this year at NADA, the annual gathering of US franchised retailers, was online operations. According to David Kendrick of ASE, which took a party of UK retailers to the...

Aftersales absorption has fallen sharply in the past couple of years, and probably won’t be much more than 50% this year for the average franchised site. And yet, ASE’s Mike Jones said at...

Robins & Day in Birmingham North has made the autoVHC electronic health check system the centre of its process in driving forward sales and customer service in the service and aftersales...

Ten years ago, retailers could break even without a single car sale, but that is no longer the case. The latest profitability statistics from ASE show that overhead absorption rates now stand at just...

Every year, manufacturers and distributors come out with their summer campaigns. Some dealerships and groups create their own. They all take a lot of planning and effort, but many fail for a variety...

Delegates at the ASE Aftersales Conference last month heard auto retail training guru, Don Reed of DealerPro, share best practice and practical tips designed to boost service absorption towards the...

One of the most popular managements workshops at the annual NADA Convention in the USA is the Best Of The 20-Group Tips. NADA operates around 120 20-Groups, with 15-20 members meeting three times a...

Franchised retailers are facing increasingly stiff opposition from independent and fast-fits, and products such as service plans and extended warranties are likely to be key tools in the battle to...

At a time when showroom sales are hard to come by, service sales become even more important. North East- based Vauxhall and Chevrolet retailer Sherwoods has added 40% to its aftersales retail bottom...