BMW’s digital services boss has promised to keep retailers involved in the monetisation process as the brand’s connectivity evolves. Speaking to Auto Retail Bulletin at the recent Paris motor show,...

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Retailers that continuously innovate in the area of customer engagement will be those that survive. Those who see customers before channels will lead. The retailers who get us talking and raising...

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Are you easy to do business with? Most retailers could probably list any number of measures to suggest that they are, but have you ever really paused to ask? Virtually every business will have...

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