A new plate change brings pressure to pre-register cars, but staying on top of the stock problem is simple By Ian Allen The new ’18’ reg is upon us, which will create pressure on...

The satisfaction of stealing a buyer from a rival is great, but if you don’t protect your existing customers they are all targets for your competitors By Andy Tong As every trainer and line manager...

Big Data lets us personalise the customer’s journey, but many of the assets are in your own company already By Jonathan Robbins, Group CRM & modern retail manager, Dick Lovett group There...

With registrations of diesel cars in January down over 25% compared with the same month last year, car makers – the German premium brands in particular – are continuing to push diesel offers to...

While many have described 2017 as a roller coaster year for new car sales, and with a further fall predicted for 2018, Ancaster Group managing director Stephen Wood argues that this has to be kept in...

As every trainer and line manager will know, some delegates who turn up on training courses simply don’t want to be there. The most common reason for this is that they “know all this stuff...

Many young people today say gender matters less. While they may not be buyers today, should this be something retailers take on board and incorporate into their sales strategies? That could be...

Consumers are time strapped, so making sure you are able to help them at their convenience is crucial By Johnathan Robbins, CRM & modern retail manager, Dick Lovett Group Everything consumers need...

The practice of referring to used cars sourced from rental companies and fleets as having had ‘one previous owner’ must end, with the Advertising Standards Authority (ASA) ruling that retailers...

Volkswagen’s 58 UK network business partners, who operate 190 outlets, are relishing the prospect of selling the brand’s long-awaited T-Roc entry into an increasingly crowded compact SUV market,...

Dealerships across the country are missing out on potential new leads and revenue generating opportunities because they are missing calls. Around 16% of calls go unanswered at the dealership, and only...

A sharp decline in new vehicle registrations in December, down 14.4% compared with the same month in 2016, meant that the overall market in 2017 fell by 5.7%. Retail registrations in the month were...

The latest car sales data brings worrying confirmation that the long run of a retail driven economy may be starting to falter. With the performance of the automotive sector so intrinsically linked to...

A new market that fell 5% in 2017 and challenging conditions going into 2018 do not seem to have seen much of a relaxing in manufacturer targets, with 95% of retailers citing new car sales as a...

With increased pressure on new car sales, and numbers already starting to dip, could the used car market fill the void in 2018? By Ian Allen The long forecast lowering of new car sales is now underway...

Getting customers’ finance sorted can interrupt an otherwise free-flowing sale. Keep them moving to stop them heading elsewhere By Andy Tong Punctuation. I was always bad at full stops and commas as...

As expected the average UK motor retailer had a tough November, posting a loss of £18,700 per site for the month. November is always a poor performing month as a result of being mid-quarter and with...

The latest car sales data brings worrying confirmation that the long run of a retail driven economy may be starting to falter. With the performance of the automotive sector so intrinsically linked to...

Figures showing that registrations in Western Europe are outstripping the UK do little to raise Christmas cheer and, in particular, expectations for the New Year. There is no doubt that Brexit has...

The average UK motor retailer produced a strong result for September, in spite of the general doom and gloom around the industry. Profit for the month was just under £77,000, producing a profit for...