Eight out of 10 companies that invested in customer engagement met their financial goals despite the turbulent macroeconomic environment. And 94% of UK firms that invested in digital customer...

Well run businesses invest for the future: I think it would be hard to argue with that. But, in times of financial uncertainty such as now, any spend has to show a positive return. Yet it is clear,...

Big Data lets us personalise the customer’s journey, but many of the assets are in your own company already By Jonathan Robbins, Group CRM & modern retail manager, Dick Lovett group There...

As expected the average UK motor retailer had a tough November, posting a loss of £18,700 per site for the month. November is always a poor performing month as a result of being mid-quarter and with...

The average UK motor dealer produced a stunning result for March, with an average site profit of over £114,000 for the month. This represents a significant increase on the result for the same month...

CarGurus is opening gunning for Auto Trader in the UK, with an online proposition that the company believes will shake up the market. The CarGurus website employs a sophisticated ranking algorithm...

It seems like an awful lot has happened since the end of the second quarter as the industry has continued to digest the impact of the EU referendum vote and the reaction of manufacturers and customers...

As auto retailers, it’s very easy to be caught up in the latest trend or as one of my industry colleagues puts it Shiny Object Syndrome (SOS). Over the last decade or so, we’ve seen an explosion in...

Given all of the challenges impacting the average UK motor retailer you could have been forgiven for expecting a slow start to 2016. 2015 had finished at a raring pace, with significant volumes of...

There could be trouble coming after March for automotive retailers who have indulged in too many self-registrations and who are not on top of their used stock inventory. And certainly the market is...

As smartphone and tablet users spend more and more time on their devices, typically in short bursts of activity, there are definite moments when they are open to the influence of brands. These are...

November always feel like the calm before the storm. We barely close the financial month before we receive the registration data for December and all eyes look towards the year end position. This year...

In order to improve as a business, there is an argument that large retailer groups should change how they have traditionally operated as they have grown, moving away from the multi-location,...

Used cars is one of the biggest and most important areas of income and profit contribution and there is so much that can be done well or badly that will influence the result. However, a few key areas...

Most dealerships measure average used car gross profit per unit. It is a standard measurement, easy to calculate and gives you a good idea of what you keep out of a used car. But arguably, it is too...

A dealer principal needs surprisingly few targets to understand how well the parts operation is performing. Unless you regard parts as purely a service provider, it can be regarded as a business...

Return On Investment is a basic measure of success for any business, so it’s surprising more dealerships don’t measure the ROI of individual departments as well as the business overall....

Right now, you are no doubt deeply involved in preparing your budgets for 2008. But what exactly are you planning for? Is it: • To achieve your manufacturer’s new car target • To set...

Increasingly, dealerships are outsourcing their local business prospecting activities to give sales staff more time to get face-to-face with customers, sell more cars and manage their key accounts...