The future of the automotive industry hinges on the value of customer experience. A great experience transcends product features. Brands that intrinsically understand that develop a deep emotional...
Read moreBusinesses who value, engage and act upon customer feedback after proactively requesting the opinions of their customers are gaining a significant advantage over their competitors. But many consumers...
Read moreWhether we like it or not, we are living in a new world. The way our customers behave in the future and the experience that they strive for is very different now than it was in January of this year....
Read moreCarGurus is opening gunning for Auto Trader in the UK, with an online proposition that the company believes will shake up the market. The CarGurus website employs a sophisticated ranking algorithm...
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Read moreMotorists are prepared to travel well beyond the typical average distances if they need specialist, high value work on their vehicles, or for garages that have god reviews. Want to read more articles...
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