If you were looking at the results for the average motor retailer in 2016 you would probably give them a B+. Good, but not great. Coming in with an annual profit of £177,000 sees dealers suffer their...
Read moreWhen you think it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a focus. This is where your...
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