Retailers who are enabling consumers to complete some or all of their buying journey online believe they are selling more cars, more efficiently and to more satisfied customers. This is a key finding...

For practically all UK car retailers 2021 will produce a record level of profitability. We went into the year with a significant level of trepidation; while 2020 had produced a solid level of...

Agency agreements don’t go far enough in terms of giving the car manufacturer control of the new car sales process, according to new brand Genesis. Sister brand to Hyundai and Kia, Genesis is aimed...

Polestar’s new retailers will have a relationship with their manufacturer that is unlike any other in the UK market. So says head of Polestar UK, Jonathan Goodman, who described the relationship as...

All sectors of the economy have been impacted by the Covid-19 pandemic. The automotive industry, as one of the most globally integrated sectors, has been hit hard across most regions, with both supply...

Volvo retailers “remain critical” to the customer journey according to the brand’s sales director Matt Galvin, as he revealed that average retailer profits in 2019 are set to finish higher than...

If I may corrupt the title of one of my favourite books by Charles Dickens, in the past few weeks I have experienced a Tale of Two Retailers. I’m in the market to buy two cars and after several dips...

Volkswagen UK dealers are beginning to take delivery of the firm’s new range-topping model, the Touareg large SUV. Prices start from over £50,000 and VW believes a large proportion of cars will be...

Auto Trader is said to have developed an online platform that allows retailers to replace recently sold used vehicles with near-identical stock sourced from leasing companies. It is believed that the...

Dealers register interest in Subaru franchise More than 20 potential dealers attended a Subaru event this week at importer IM Group’s Birmingham HQ to explore the possibility of taking on the...

Guaranteeing a customer buys a second car from you is a process that begins before they even commit to the first one By Jolyon Barker From the customer’s point of view the industry’s approach to...

Latest Barometer survey shows confidence is down, with challenges across all major areas of the industry A new market that fell 5% in 2017 and challenging conditions going into 2018 do not seem to...

The practice of referring to used cars sourced from rental companies and fleets as having had ‘one previous owner’ must end, with the Advertising Standards Authority (ASA) ruling that retailers...

Our reformatted ‘brand insights’ column for 2018 looks at retail activities across the sector, offering insight and detail from OEMs and retailers alike. We kick off this month with Volvo’s...

MG Motor’s first set of composites for the brand’s network of 90 retailers has shown an average return on sales of 2%, according to UK head of sales and marketing Matthew Cheyne. Speaking to Auto...

Retailers have made some minor amends and additions to their offers for the current quarter, and there are some interesting trends to look at regarding diesels, SUVs and monthly payments. A point to...

The latest NFDA Dealer Attitude Survey has seen relationships between brands and retailers hit an all time low – here’s how to build bridges The summer NFDA Dealer Attitude Survey didn’t make...

2017’s sales have been hard earned – these tips will help you to maintain momentum for the final push into 2018 By Mike Jones Retailers are up to their knees at the time of writing, battling hard...

Despite the relative quietness of the automotive retail industry as we head into the heart of Q4, I believe that the opportunities are still out there, but too many are slipping through the net....

August is always a tough month for UK motor retailers and 2017 proved no exception, with the average site posting a loss of just under £17,000 for the month. This marked a deterioration of just over...