Time is precious. So, for our latest Consumer Insight Panel study, we asked buyers how much of it they are likely to invest in searching for their next car, and whether they are prepared to wait the...

Consumers are undertaking greater pre-purchase analysis of running and reliability costs. They are seeking longer finance repayment periods, and overall there is greater buyer hesitancy in making a...

Some 85% of auto retailers say that October’s energy price cap increase – if implemented – would drive down used car prices and values in Q4 of 2022. Of these, 28% predict the adjustment will be...

With industry commentators highlighting that the numbers of new EVs being registered are proportionally outstripping the numbers of public charging points being installed, a new report has suggested...

Some 42% of UK consumers believe their next car will be an EV and, of those, 62% expect to make that purchase within the next two years. Further, consumer attitudes are hardening, with 77% thinking...

After remaining largely unaltered over past decades, a new and exciting retail journey within the automotive sector is responding to a permanent shift in consumer needs, resulting in automakers and...

Most people have not cancelled their pre-pandemic car buying plans, but have delayed them, with 88% citing Covid-19 as the reason for the delay. Of the 19% of car buyers who had planned to buy a car...

Recent CDK Global research into more than 64,000 customer reviews found that a vast number of women believed they were at a disadvantage when looking to buy a car, due to their gender. The words...

Despite the relative quietness of the automotive retail industry as we head into the heart of Q4, I believe that the opportunities are still out there, but too many are slipping through the net....

Equity research analyst N+1 Singer has reduced its forecasts across the automotive retail sector following the latest figures on new car registrations. Analyst Matthew McEachran said: Nerves ahead of...

There is a paradox in the modern day automotive purchase: a wealth of mobile data to understand how to reach prospective customers at moments that most influence their decisions, but a decreasing...

Suzuki will major on refining its new customer website, which the company’s UK car division director Dale Wyatt claims is the best in the industry, rather than follow the trend of creating an online...

Trust and transparency are what today’s car buyers are telling us are important to them. But what actually do we mean by trust, why is it so important, and how can automotive retailers respond? A...

There is no doubt that we’re in a generational change in terms of consumer buying habits. The internet and, in particular, mobile access to the internet has revolutionised how people research and...

Consumers interact with automotive retailers in what Google describes as a series of ‘moments’ – critical touchpoints in the buying journey. Making these interactions friction-free holds the key to...

Data from a wide range of sources, not least Google, highlights how automotive customers are increasingly influenced by video. According to Google’s statistics, of people who used YouTube while...

In last month’s Bulletin, I read Mike Jones’ (ASE plc) sound advice to refocus on used cars to avoid problems should the market soften in 2016. He also noted the strong performance of dealer service...

The shift from car research online to car purchase online is inevitable, according to Lance Bradley, Mitsubishi managing director and one of the speakers at Auto Retail Network’s Targets, Incentives...

As smartphone and tablet users spend more and more time on their devices, typically in short bursts of activity, there are definite moments when they are open to the influence of brands. These are...

Research by Auto Retail Network into current online trends in the industry reveals auto retailers are at the forefront of the mobile revolution that is gripping the internet. Whereas a few years ago...