Year-on-year analysis on our data shows some big swings in aftersales performance. Firstly, absorption is down to 42% in November 2023, a fall from 52% the year prior. This drop of 19.2% highlights...

Our main conversion KPIs remained constant in October with no major changes to the previous month. However, this consistency could be the building block to improved performance in 2024 as teams return...

Year on year comparisons of absorption rates show a fall in September, down to 70% compared 83% in September 2022, continuing to highlight the overhead challenges retailers face. September has...

None of us can ignore the reality with the overall absorption picture that levels continue to fall. Classically, retailers have targeted 100% absorption. However, the picture gained from data from the...

Year on year and 6-month comparisons of the aftersales KPI data show no substantial change to the trends seen so far in 2023. Looking at the half year comparison, absorption is running steady at 54%...

Aftersales performance in July saw no great changes when compared to the rest of 2023, with the only notable drop being in absorption rates which fell to a low for the year of 41%. This drop in...

The above may seem like an odd title for a thought leadership article, and let’s be clear from the start we’re not discussing tea and biscuits – although that is a key driver for keeping teams...

As H1 comes to a close we review the data for the past six months, we see that performance in conversions has fallen, and average values for red and amber identified has increased. But looking at 2023...

The average time for an eVHC to be completed is 15.3 minutes; this will of cause vary by retailer depending on the checklists they use, or brand standards they need to maintain. We see retailers...

May saw a fall in overhead absorption, down to 44% from 49% in the same month last year. And the six-month average is down to, falling from 60.69% to 54%, an 11% drop. While the average value of...

April saw an uplift in aftersales absorption from 33% in 2022 to 42% this year. Factors that have influenced this include a welcome drop in indirect expenses, down 16.2% compared to Q1 and the...

Retailers saw average used car sale values increase 3.7% in March, up to £19,260 from £18,573 in the same month last year. Average days to sell also reduced markedly, down from 52 to 46, and it has...

Absorption rates for the average motor retailer jumped to 93% in March, thanks to returning customers from last year’s new car registrations. That follows something of a slump in absorption in...

The average motor retailer saw the values of red and amber work identified increase by over 22% in February 2023 compared with the same month in 2022. Identified red work rose from £214 to £262,...

February saw average used car sale values increase 3.6% from £18,099 to £18,742, but during the same period average gross profit per unit fell 7.6% from £1,418 to £1,311. These are some of key...

The government’s plan to extend a car’s first MOT from three to four years has seen some interesting pushback from the motor industry. Under the current arrangement, more than 300,000 vehicles...

The average motor retailer saw the values of red and amber work identified increase significantly in January 2023 compared with the same month in 2022, with both rising by 23.3% to values of £263 and...

Motor retailers saw the average value of sold red work increase by 24% year-on-year in November from £203.38 in 2021 to £252.23 in 2023. Similarly, the value of sold amber work increased by 23.5%...

Increasing efficiency, productivity and diversifying their proposition top the priorities for aftersales leaders as they wrestle with the twin challenges of falling revenues and a shortage of the...

The average motor retailer saw the value of red and amber work increase in October compared to the same month in 2021, but conversion rates have fallen. There has also been another drop in aftersales...