BCA’s customers are set to benefit from the launch of a new app that the company says will help to streamline the buying process to ensure that they never miss a vehicle. The app offers mobile...

You can follow the journey of low-cost goods such as a coffee maker from Amazon or even a pizza from Dominos from the warehouse to your doorstep via your smartphone or tablet. But when it comes to...

We are at the threshold of unprecedented value creation for industry and society, driven by the accelerating pace of change enabled through digital technology. And these digital technologies can...

The greatest challenge in bringing about change is the entrenched culture in your dealership. These are the patterns of behaviours that have been accepted, tolerated, punished, repeated or reinforced...

Auto retail executives are today responsible for specifying, managing and maintaining multiple standalone computer systems. Alongside the Dealer Management System (DMS) it is conceivable that a...

Inevitably as the leader of a business, there are times when you have to communicate negative changes to your team. You may not personally agree with the change – particularly in a group...

With longer service intervals and much improved product quality, many Service Departments have found that, despite their best endeavors, their work load and lead times have reduced – and with...

In a drive to improve the productivity of their sales staff, we are seeing more dealerships today focus not just on the end result – the sale of a car – but on the activities that lead to...