While much of the focus on the transition to agency is all about how the direct sales model itself will work for retailers, a key challenge is going to be the sharing of data between the OEMs, the...

Running a successful automotive retail business is all about having the right people in the right place. But when it comes to matters of HR, too many companies mistake business cost for business...

The pressure of rising costs for retailers and the cost of living crisis’ impact on consumer spending that sees people cutting spending on car maintenance is now affecting dealer profitability...

In auto retailing there are three main parties; the customer, the manufacturer and the retailer. The technology that controls and monitors the communication between these three has been rapidly...

The digital transformation of the automotive retail sector, accelerated through the Covid pandemic, has been dramatic, with commentators suggesting that the industry went through 10 years’ worth of...

2020 is set to see significant changes in motor retailing. This theme of change will not be new and nor is it unique to motor retailing. What matters is how the sector chooses to react. Having been...

Used car supermarket Big Motoring World is pushing forwards on its ambition to be the number one independent used car business, having acquired a new site in London and with discussions under way with...

While there is economic uncertainty, and consumer confusion over aspects such as choice of powertrain, there is still interest in buying new cars, with Auto Trader pointing to over a million searches...

Selling one car to a customer is an achievement, but getting a customer back in to buy a replacement car from you is quite another. While working for a global leader in retention and renewal...

With VAT representing such a large proportion of UK tax revenue, it’s no surprise that HMRC should be focusing on it more closely, and the motor retail sector in particular is coming under scrutiny....

Skoda is going back to basics for 2017 with a huge push on its accreditation programme for all retailer staff. At present, what the VW-owned brand describes as “a relatively low proportion” of the...

By Brent Wees I’m preparing a case study for next month’s Digital Dealer Conference in Las Vegas where I’ll be looking at two dealerships using automated technology for different aspects of their...