Increasing efficiency, productivity and diversifying their proposition top the priorities for aftersales leaders as they wrestle with the twin challenges of falling revenues and a shortage of the...

Manufacturers have arguably not been at the forefront when it comes to driving greater adoption of technology in the automotive retailing process, but they could be the key stakeholder in years to...

The supplier is the stakeholder at the pointy end of the recent explosion in technological innovations. It is those companies large and small that have come up with various different methods of...

We recently discussed a service shortfall on the horizon, with franchise dealers expected to see a reduction in new car service revenue of up to £1.3bn over the next four years, as the drop in new...

Increased levels of technology in the automotive retailing industry should, in theory, make retailers’ lives easier and help them make more money. The reality is somewhat different, as retailers...

The re-opening of dealer showrooms is coming and dealers must use the time available now to get ready. Certainly, there will be physical distancing changes, which we saw in place in periods of last...

The ever growing trend of automotive “pop-ups” in retail malls is both a good thing and a bad thing. At its best, it shows brands are beginning to think about retailing cars rather than selling...

Technology has had an impact on every area of the car buying process, altering what people expect from their cars, inside and out, and arguably even influencing how they expect to buy them. After all,...

Great quote from Steve Nash, chief executive of the IMI, at the Auto Retail Network aftersales seminar last week: “you can create retention but you earn loyalty”. It so neatly summed up the main...