While time itself is not changing, the importance and pressure to optimise time is increasing in our always online 24×7 world where access and convenience are all-important. That time matters in...

April saw an uplift in aftersales absorption from 33% in 2022 to 42% this year. Factors that have influenced this include a welcome drop in indirect expenses, down 16.2% compared to Q1 and the...

Vertu Motors has changed its view on the role of digital within the group to focus on efficiency and productivity gains, according to CEO Robert Forrester, speaking at the NFDA Driving Digital...

Amid record volatility in the used car market, dealerships could be leaving revenue on the table by mispricing as much as of three-fifths of their stock. That’s according to digitalisation...

Much has been said in recent months in relation to the state of the new and used car markets across the globe, and there has been specific reference to difficulties in new car manufacturing. As the...

By Huw Evans  We hear it all the time. Sales margins are decreasing, meaning that retailers are often having to do more for less. A recent statistic from ASE yielded a 12.4% decline in...

We’re used to new models growing in size over the car they replace, adding kit and technical complexity and, yes, costing more, too. It’s become an industry norm that the published price creeps up...

After last week’s move by Vauxhall to introduce a second, lower, labour rate for older car servicing, which I was somewhat sceptical about, it turns out I’m not alone....

Consumers are fairly satisfied with the overall vehicle buying process, but there’s plenty of room for improvement – starting with the retail negotiation process, according to the latest...

With increased access to the internet, customers are becoming more price sensitive than ever. Most dealerships – at least the ones that do it consistently – use a combination of gut feel,...

Most dealerships measure their used car stock day’s supply in units, but it is also worth measuring in £ terms to check that you’re getting your used car pricing right. The formula...

Hopefully you are currently enjoying the warm glow that comes from a big September order bank and the expectation of a big bonus cheque from your manufacturer. But cast your mind back a minute to...