More and more we see schemes which try to generate a good customer outcome. At Barclays we call them magic moments, where a colleague or client has gone above and beyond the call of duty. However,...

As part of a major high street bank within the UK there is one topic of conversation which you can guarantee will be discussed pretty much every day. And that’s “how do we operate in a way which...

We’ve said it before; it can cost as much as five times more to acquire a new customer than it does to retain an existing one, there is no doubt customer retention must remain a priority. So here are...

Mapfre Abraxas says its new Click & Buy online sales platform will support retailers with their multi-channel distribution strategy and allow them to offer appropriate insurance products to their...

by Ian Allen Used cars have been the saviour for most dealerships this year, and this will be the case for the remainder of 2009. But while used volumes have increased, higher values and refurbishment...

Our latest investigation is into car finance, updating a report which we first published in 2004. Since then the whole world has gone pear-shaped and the financing of car purchases has been hit hard...

Motor retailers are growing their share of the motor finance market at the expense of direct lenders, reversing a gradual long-term decline. Point of sale finance now funds 49% of all retail new car...