The last five years of trading profitability have been some of the most dramatic in the history of the industry. Here is a run-down of the last five years’ EBITDA (which is earnings before...

Running a successful automotive retail business is all about having the right people in the right place. But when it comes to matters of HR, too many companies mistake business cost for business...

In any organisation, there are only so many projects that you can undertake in a given period, only so many areas where you can invest at any one time. Without doubt the most important investment you...

The re-opening of dealer showrooms is coming and dealers must use the time available now to get ready. Certainly, there will be physical distancing changes, which we saw in place in periods of last...

2020 is set to see significant changes in motor retailing. This theme of change will not be new and nor is it unique to motor retailing. What matters is how the sector chooses to react. Having been...

In a recent television documentary on the commissioning of the Royal Navy’s aircraft carrier, HMS Queen Elizabeth, the Captain said that without his crew this was just a metal box – it takes...

Even those of us with a ‘glass half-full’ mentality cannot overlook the reality that 2018 will be a tougher year for many involved in car retailing. We can all see the economic and social...

Jardine Motors’ managing director Neil Williamson has been in his job for almost exactly a year, having moved from running the UK national sales company for Seat and before that Mercedes-Benz Retail...

Seat is aiming to attract and retain the best staff across its retail network with a new rewards scheme. Badged Seat Rewards the new plan combines a website and pre-pay Mastercard as a way of...

Great quote from Steve Nash, chief executive of the IMI, at the Auto Retail Network aftersales seminar last week: “you can create retention but you earn loyalty”. It so neatly summed up the main...