Selling one car to a customer is an achievement, but getting a customer back in to buy a replacement car from you is quite another. While working for a global leader in retention and renewal...

The past 12 months saw some clear trends emerge that look set to continue in 2018. The new car market saw a decline in some of the blockbuster numbers we have seen in recent years but remained one of...

Hendy Group has set its sights on growing to a £1bn company within the next five years, which CEO Paul Hendy describes as the “magic number” in the auto retail industry to be able to reap the...

The temptation might be to send SMEs off to be dealt with elsewhere, but there are good reasons to service their fleet needs in house By Andy Tong H Jackson Brown Jr once said: “There is nothing...

Even the Bank of England has now paid lip service to the big, scary PCP bubble cooked up by the mainstream press. Playing devil’s advocate, governor Mark Carney admitted that “people need their...

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Want to read more articles on this website? Sign up for a free trial subscription to carry on reading this article and receive Auto Retail Bulletin magazine together with our Auto Retail Agenda weekly...

The to and fro between manufacturers and retailers about the achievability, or otherwise, of targets has been a characteristic of the industry for many years. The difference this time is that when the...

Franchised dealers have made huge efforts to be compliant with consumer credit rules; they are highly regulated and can only offer car finance under strict conditions. So says NFDA director Sue...

After a record first quarter for new car registrations, April was significantly down, prompting questions about the sustainability of the market through the rest of 2017. But retailers are confident...

The mass media jumped all over the FCA’s plans to investigate supposedly dubious sales of consumer finance in the auto retail sector, but having read some of the mainstream press coverage, some...

For the second month running it has been politics rather than economics that has grabbed the attention of world markets. Here in the UK, Article 50 has been followed by the surprise general election...

The first quarter of 2017 is characterised by record volumes and strong demand. In line with industry expectations, it looks like we are on track for a record first quarter. The first three months of...

As I continue my search for a new car, I can’t help but offer more observations on the industry and its retail proposition. Firstly, for an industry that clearly suffers from over supply, it’s...

The full year new car registration figures for 2016 painted a very healthy picture of the industry when they were released in early January 2017. After a year of quite remarkable world events and...

The full year new car registration figures for 2016 painted a very healthy picture of the industry when they were released in early January 2017. After a year of quite remarkable world events and...

Marshall Motor Holdings has hardly had a smooth time on the stock market since its IPO almost two years ago. With a share price that initially leapt to almost 200p a share for the first few months,...

With 2016 now in the past it is wise to reflect on the impact that the year has had to the trade as a whole. Residual value activity has been a very important part of the last 12 months and analysis...

The pressure may be on in the new car market, with the growth in 2016 driven by fleet and falls in volume predicted for 2017 and 2018. But private buyers have not left the market altogether, with used...

The pressure to self-register new cars has lessened slightly since last summer where it was a major concern for 95% of retailers, but 78% still think it will be an issue over the next six months. And...