PARTNER FEATURE Case study: How Steven Eagell is using Mazepoint to monitor and drive individual excellence In the last few years Steven Eagell Group has grown rapidly, acquiring carefully selected...

PARTNER FEATURE Don’t let aftersales be an afterthought – these three tips could help boost profit by thousands As showroom doors open again, some dealers will experience a flurry of activity on...

PARTNER FEATURE Findandfundmycar.com has celebrated its third birthday and does so by digging into some data The idea of a dealer-centric car aggregation service that offered an integrated finance...

PARTNER FEATURE Flexibility and resisting discounts are central to maximising your aftersales return in 2021 The aftersales market experienced rapid change throughout 2020, due to Covid-19. The impact...

PARTNER FEATURE With so many part-exchange appraisals being carried out remotely, it is now – more than ever – critical to make sure dealer processes are fit for purpose to avoid any nasty...

PARTNER FEATURE A dedicated renewals team with the right tools, outsourced if needs be, can pay dividends A structured retention and renewals process can appear unbeatable on paper, but it must be...

PARTNER FEATURE Not all customers want the same thing when it comes to communicating with their retailer, which means dealers have to have all channels open With showroom doors remaining firmly closed...

PARTNER FEATURE “When we first went live on the CarGurus platform, it was a question of ‘will it do us any good?’ and ‘do we need it?’ Now there is never a conversation around whether we...

PARTNER FEATURE CarGurus is very good value as a platform overall. We get a very strong return on investment.” – Alex Jones, Head of Marketing and Digital at Carbase Carbase was founded in...

PARTNER FEATURE How business intelligence at Perrys is helping boost performance at all levels of the business John Vilums, regional director for Perrys Motor Sales, admits he’s been “hooked on...

PARTNER FEATURE “It’s about how much money we are spending and if we are actually achieving a return, and CarGurus is absolutely focused on that. And still, in 2020, one of the only suppliers...

PARTNER FEATURE Short-term quick fixes need to be made permanent to satisfy customers and staff alike As employers and service providers there has always been an obligation to provide a safe and...

PARTNER FEATURE Trends have been accelerated by 2020’s developments and it pays to be able to analyse their impacts Recently the UK’s biggest supermarket chain, Tesco, announced half-year revenues...

PARTNER FEATURE A Chrysalis best practice case study examines how retention has developed over the decades For Richard Golsworthy, today’s good times are never an excuse to neglect tomorrow’s...

PARTNER FEATURE Research shows that failing to communicate with customers will likely see them go elsewhere After a very busy summer for sales and aftersales, UK businesses are now once again facing...

PARTNER FEATURE Having data at your fingertips is important, but only if it is the right data, presented clearly Working with two of our industry’s most successful CEOs, Daksh Gupta of Marshalls and...

PARTNER FEATURE Finance sales from dealer switching to the MotoRate pricing model show year-on-year growth of over 70% Approaching 2,000 dealers are now live on MotoNovo’s innovative MotoRate...

PARTNER FEATURE Shelbourne Motor Group was founded by Fred Ward in 1973 as a filling station take over. Four decades later, the dealer group has continued to expand their business while remaining a...

PARTNER FEATURE Even in a highly professional environment it is easy to overlook small details. For example, a top-flight customer contact strategy can still fail to deliver appointments because minor...

PARTNER FEATURE The old slogan ‘cash is king’ no longer applies to the motor retail industry; but it is certainly true that ‘cashflow is critical’. A recent survey by Cox Automotive rated...