We recently discussed a service shortfall on the horizon, with franchise dealers expected to see a reduction in new car service revenue of up to £1.3bn over the next four years, as the drop in new...
Read moreMore and more we see schemes which try to generate a good customer outcome. At Barclays we call them magic moments, where a colleague or client has gone above and beyond the call of duty. However,...
Read moreAs part of a major high street bank within the UK there is one topic of conversation which you can guarantee will be discussed pretty much every day. And thats how do we operate in a way which...
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