What is the biggest change that the pandemic has brought about in motor retail? There are key trends on which we can probably all agree. A refocus on overhead reduction is one, as is a desire to...

It appears that despite Covid-19, car buyers are still highly engaged online – and after the first lockdown in the spring, they’ve been even more engaged on digital channels than they were in...

Care by Volvo, the Swedish firm’s direct sale flexible lease package, has registered more cars in one month than its online sales facility has in the past 18 months. Launched in September, the...

There has been much written in the automotive media about online car sales, with lots of views and some conflicting opinions. But let’s examine a hypothetical case study where cars are sold through...

Following the announcement of a second lockdown, BCA has confirmed that it is business as usual with sales remaining online and extended opening hours for vehicle collections. All sales at BCA remain...

After remaining largely unaltered over past decades, a new and exciting retail journey within the automotive sector is responding to a permanent shift in consumer needs, resulting in automakers and...

Pent up demand through the summer plus three months worth of PCP contracts that had expired saw a buoyant market through July and August, but perhaps not a representation of the true market, and the...

Online retail is transforming the way companies and their customers interact, a change that has gained momentum as a result of the Covid-19 pandemic. However, for the transition to be a success it...

The launch by Volvo of its subscription service in the UK is a key development in its own right, but is also indicative of accelerating change within the automotive sector. But is the industry agile...

In July the FCA confirmed that discretionary commission models will be banned from 28 January 2021, following a consultation in October 2019, and issued revised commission disclosure rules....

Following nationwide trials in countries including Germany and Sweden, and a local trial in London, Volvo is rolling out its subscription service across the UK. The company is describing Care by Volvo...

With dealerships having reopened in June, retailers have been able to gauge the enthusiasm among consumers for purchasing new cars, and by and large they are encouraged. However, there are still fears...

Last week, when discussing the closure period, a wise dealer friend made the point: “What does ‘closed’ mean?” He quickly added: “Even if there’s a sign on my door stating we’re closed,...

As coronavirus lockdown restrictions begin to ease, most dealers are understandably focusing much of their attention on the physical logistics of re-opening showrooms and workshops. However, given...

The spread of the Covid-19 pandemic saw an immediate reduction in traffic to car brand sites as consumers focused on more immediate practical concerns and as car brands suspended their campaign...

The impact of Covid-19 on the UK’s automotive industry has been rapid and severe. Multiple OEMs have closed production sites, dealerships have been forced to close doors, and many import and...

All eyes are on Germany this week as the country eases its lockdown restrictions and allows some shops to reopen, including car dealerships. While commentators are predicting a much more swift...

Outside of buying a house, a car is one of the biggest purchases people will make in their lifetime. It should be an exciting experience that matches the enjoyment of driving the car itself. Despite...

The way people buy products and services continues to change ever more rapidly. If something can be purchased online, increasingly it is, and this trend continues to see changes to high street...

Too many dealers are underplaying the importance of a quality used car warranty to gain and retain customers, enhance customer trust and build their reputation. This is the stark observation from Adam...