Nowadays just about every customer goes online before they choose to pay you a visit (or not, as the case may be). If they do arrive, you expect them to be pretty genned up – on what to buy and also...

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Rybrook Warwick has won the title of best BMW aftersales operation in the world, ahead of dealerships from Dubai and Japan in the final three. Dealer principal Lee Beacon collected the trophy at...

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Simpsons Skoda has become one of the first auto retailers to partner with social commerce company Reevoo, which will provide customer reviews of its cars and aftersales service. Like many franchised...

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