Despite economic uncertainty, rising costs and business challenges, motor retailers are still looking to invest in their forecourts this year, according to Close Brothers Motor Finance’s Forecourt...

For the first time, the market for new cars, carrying with it implications for the used car market, is being driven not by customers but by politics, with the focus on electrification. This was a...

Some 21% of automotive retailers have shifted their focus towards online sales, and a further one-in-six (16%) plan on following suit to make savings by reducing staff and premises costs according to...

Online car sales have dropped after the “bump of lockdown” as customers have returned to the showroom. However, they are still running at a higher level than pre-pandemic, according to Auto...

Retailers who are enabling consumers to complete some or all of their buying journey online believe they are selling more cars, more efficiently and to more satisfied customers. This is a key finding...

The pandemic lockdowns, plus the current market for new and used vehicles, as well as aftersales, combined with digitalisation trends, have shown retailers’ where there were and still are problems...

The trajectory towards an online used car purchase, which was so crucial during lockdown, has waned since the UK re-opened. This was a key finding from the latest wave of our long-term ‘Attitude to...

AUTO RETAIL STOCKS FALL ON MORGAN STANLEY BEAR COSTS RISK FROM ‘WORRYING’ LACK OF EV TECHNICIANS ASTON MARTIN RETAIL FOCUS BOOSTS PROFITABILITY BBC HIGHLIGHTS ONLINE CAR SALES ‘BOOM’ US...

Gone are the days when the only way to buy a car was to walk into a dealership with the fear of being pressured and ‘sold to’. Customers today are much more educated; by the time they engage with...

Along with the expected rise in footfall traffic after showrooms re-opened a little over a month ago, recent trends show that digital traffic has also continued to rise. According to our Rapid RTC...

In a year dominated by the Covid-19 pandemic and its lockdown conditions, car sales fell back. However, while new car registrations fell 29.4% in 2020, used car sales only reduced by 14.9%. The trend...

The used car market has proved to be remarkably robust throughout the pandemic and, following the relaxation of some Lockdown restrictions in England on April 12, the market started to heat up. The...

There is industry-wide acceptance that a combination of e-commerce, changing customer behaviour and new technologies such as VR will have a profound effect on the retail landscape going forward. The...

While it is not yet clear exactly what the ‘new normal’ for automotive retail will look like as showrooms reopen, the physical channel will sustain and endure as an essential part of a...

Exclusive data provided to Auto Retail Bulletin by online transaction firm iVendi is adding greater weight to the argument that the processes that facilitate a transaction in the showroom and the...

Exclusive data provided to Auto Retail Bulletin by online transaction firm iVendi has shown a rise in conversion rates between the second and third national lockdowns. The conversion rate from the...

I am a self-confessed petrolhead and I’ve been in this industry that I love for over thirty years. In drafting this article, my motivation is to sustain the industry. I hope that we can disrupt the...

Big changes in consumer behaviour in the used car market in 2020 saw more motorists heading online to buy their vehicle, pay substantially more and switch their car brand loyalties. Evidence also grew...

With important purchase decisions being made long before a customer hits the store, ZeroLight chief product officer Francois de Bodinat argues that use of video game quality graphics and experiences...

We have moved from possible to inevitable for OEM omni-channel direct sales if you have read the latest contributions from McKinsey and Cap Gemini. Let us look in detail at some of the changes this...